How do I manage email, change my sign-in address, or close my account?
Control your notice preferences, update your sign-in email, or request account closure and data removal.
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Notice preferences
Each notice email includes a one-click unsubscribe option for that notice type. For more detailed control, go to /account/notifications to set preferences for every notice and its frequency.
Some messages are always sent and cannot be switched off: receipts, refunds, payment problems, listing holds and security notices.
Update your sign-in email
Submit a request via /account/email with your new address. We send confirmation messages to both your current and new addresses, and you receive a security message once the change is complete.
Close your account or request data removal
Submit a request through /account/privacy or email launch@zinndigital.com from the address linked to your account. We'll email you to confirm which data will be removed: your account, founder profile and personal details.
Thinking of an export? On /account/privacy one button downloads all your data as a zip, with your invoices as PDFs.
Invoices are kept for the period required by law. For details on how personal data is handled, see /privacy.
Source: Nexaro Launch account help (current).
Questions people ask
- Can I turn off payment and security emails?
- No. Receipts, refunds, payment problems, listing holds and security notices are sent regardless of your preferences.
- How long does it take to close my account?
- We confirm by email what will be removed. Invoices are retained for the period the law requires.
- What happens to my data when I close my account?
- Your account, founder profile and personal details are removed. See /privacy for how personal data is handled.