How do I get help on Nexaro Launch?
Use the help button to search articles, query our AI assistant, or contact the team by email during office hours.
Updated
Finding answers yourself
Every page includes a help button. Use it to search through these support articles or ask our AI assistant a question. The assistant can review your own account data—your listings, orders, invoices, claims and notices—to explain your specific situation, such as why a listing remains offline. It reads only; it cannot alter anything in your account and it will never solicit passwords or card numbers.
Reaching the team
Click the help button or visit /contact to send a request. You'll receive a ticket number by email. We respond by email to that address; simply reply to continue the conversation if you need to add details. Alternatively, email launch@zinndigital.com directly. Our team operates during Mon-Fri 08:00-20:00 UTC.
About this service
Nexaro Launch is operated by Zinn Digital® Ltd, a company registered in the United Kingdom. We maintain these help resources and a direct email channel so you can get answers and support without delays.
Questions people ask
- Can the help assistant change my account settings?
- No. The assistant reads your account to answer questions but cannot make any changes. It will never ask for passwords or payment card details.
- How long does it take to get a response from the team?
- We reply during office hours, which are Mon-Fri 08:00-20:00 UTC. You'll receive a ticket number by email so you can track your request.
- What should I do if I need help outside office hours?
- Use the help button to search articles and ask the AI assistant, which is available anytime. For urgent matters, send your request from /contact and we'll reply as soon as we're back in office.