Segment
Live chat & chatbots
Chat widgets and automated assistants that talk to site visitors in real time and pass harder questions to a person.
Launches
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About Live chat & chatbots
This group covers on-site messaging, from human-staffed windows to bots that field routine questions. The useful signals are how smoothly a bot hands over to a person, how conversations are stored, and how much set-up the tool needs before it can answer anything correctly.